Frequently Asked Questions

Frequently Asked Questions
1. DO YOU SHIP INTERNATIONALLY? HOW MUCH IS THE SHIPPING?
Yes we do ship everywhere and shipping is FREE for Orders Over
20.99$
.
2. HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
We begin processing your order immediately after it has been placed, however, we ask for 3-4 business days for us to prepare and ship your item. Items are shipped from one of our 4 warehouses located in USA, UK and China Our worldwide free shipping generally takes around 15-30 business days from the shipment date. This time frame may vary depending on the country and package being delivered.

To check the status of your order, contact us at list@utensilsset.com
and we will be more than happy to update you on the progress of your order and estimated delivery date.

3. I HAVE RECEIVED ONLY PART OF MY SHIPMENT, WHERE ARE THE OTHER ITEMS?
We ship from different warehouses using different carriers so some items might arrive earlier than others. As well, often times some parcels experience shipping delays while others do not. If you'd like to know the status of your other items, please email us with your name and order number.


4. WHAT ABOUT POSSIBLE CUSTOM FEES?
All tax & duties will be covered by us. If you are charged any duty/tax fees for your order, please send us a copy of the invoice so we can settle the charges.

5. WILL THIS ITEM GET TO ME BEFORE _________?
If you plan to give one of our items as a holiday or occasional gift, we do not recommend buying the items during the month when the holiday is happening. There is a risk of the item not arriving there on time. We are not held responsible for items that do not arrive before specified dates.

I AM HAVING A PROBLEM
I am having trouble placing an order online, do you take phone orders?
We are unable to take orders over the phone. You can try placing your order on a different device or browser. Otherwise, we are happy to speak with you and see if we can fix any issues you may be having.
Why can’t I add something to my cart?
If you cannot add an item to your cart or there is no size option, it usually means that the item is out of stock.
You've sent me the wrong item or part of my order is missing.
Firstly, please accept our sincerest apologies. We try really hard to make sure everything is perfect but mistakes can occasionally happen. Please contact us at list@utensilsset.com
and we'll get this resolved for you as quickly as possible.
I have a faulty item, what should I do?
We are really sorry about this. Please email us at list@utensilsset.com
with your order number and a couple of photos of the fault and we'll sort this out for you. We may ask that you return the item to us.
My order still hasn’t arrived, I think it is lost?
If you think your order has been delayed or lost in the post please contact us and we will start an investigation with the carrier. Unfortunately, we cannot resend your order or refund you until the courier has concluded the investigation, we will keep you informed and will be in touch once the investigation has finished.