shipping and delivery policy

PROCESSING TIME

Please allow 2-5 days for order processing before your goodies are dispatched from our warehouse. Processing time includes operations as order verification, quality check and packaging.

Once shipped, we’ll get you over a shipping confirmation including tracking number! If you have any questions about your order at all, please feel free to reach us here

DELIVERY TIME (INCLUDING PROCESSING TIME)

Standard Free Delivery: 12-18 Days
Express Delivery: 8-12 Days
*Shipping times are subject to stock availability and exclude clearance/customs delays
*The above timeframes are to be used as a guide only

SHIPPING CONFIRMATION

A shipping confirmation is emailed to you as soon as your purchase has been shipped, which will allow you to track the status of your shipment.

Please allow between 1-3 Days for your tracking number to update once you receive your tracking number by email or by SMS.

If, for some reason, you can't find your shipping confirmation email, please reach out to us here with your order number and details for your inquiry.

MULTIPLE ITEMS

When ordering multiple items at once, our system usually splits these into individual packages. Therefore, please note that your order may arrive in separate packages and may also arrive in different times.

DELIVERY

Your order will be delivered to you by either the local post office or a local courier. If you are not home when delivery is made, a notice card may be left by the postal service to advise on how and where your parcel can be collected.

SHIPPING INQUIRIES

Please direct any shipping related inquiries here